Service Level Agreement

This Service Level Agreement ("SLA") outlines the service standards and expectations between jonian.me, owned by Jonian Dervishi, and its customers.

1. Introduction

This SLA is a commitment by Jonian Dervishi to meet or exceed the service levels outlined herein, ensuring the highest level of performance and availability for our customers.

2. Service Commitment

jonian.me commits to providing 99.9% uptime availability for our domain name registration services, excluding scheduled maintenance and circumstances beyond our control (e.g., natural disasters, DDoS attacks).

3. Uptime Guarantee

Our goal is to ensure that the services remain available 99.9% of the time in any given month, excluding scheduled maintenance. If we fail to meet this guarantee, customers may be eligible for a service credit as described below.

4. Service Credits

If the uptime falls below 99.9%, customers are eligible for service credits based on the duration of the downtime. Service credits will be calculated as follows:

  • 99.0% - 99.9% uptime: 5% credit of the monthly fee
  • 98.0% - 98.9% uptime: 10% credit of the monthly fee
  • 97.0% - 97.9% uptime: 15% credit of the monthly fee
  • Below 97.0% uptime: 25% credit of the monthly fee

Service credits will be applied to future invoices upon customer request.

5. Support and Maintenance

jonian.me offers 24/7 customer support via email. Scheduled maintenance will be communicated at least 48 hours in advance and will be conducted during off-peak hours to minimize disruption.

6. Customer Responsibilities

Customers are responsible for maintaining accurate contact information and notifying jonian.me of any issues promptly. Customers must also comply with all terms and conditions set forth in our Terms and Conditions.

7. Exclusions

This SLA does not apply to any performance issues caused by:

  • Factors outside of jonian.me's control
  • Customer's equipment or third-party equipment
  • Scheduled maintenance
  • Customer's violation of our Terms and Conditions

8. Changes to This SLA

jonian.me reserves the right to modify this SLA at any time. Changes will be communicated via email and updated on our website. Continued use of the services after changes have been made constitutes acceptance of the revised SLA.

9. Contact Information

If you have any questions or concerns regarding this SLA, please contact us at: